Testimonials

Although this may be an overlooked task, I feel that I must bring to your attention the outstanding customer service I received by your representatives, Paige Simpson, Donna Forgays and all your staff during this weekend. Their professional and courteous attitude, expert knowledge and patience in handling my specific issues were very important to my complete customer satisfaction. My boyfriend and I stayed at your hotel for two nights as a gift received from a wedding expo. It was a wonderful experience, spectacular hotel and excellent customer service from your front desk, valet, concierge and housekeeping departments. I will recommend your hotel to all my friends and family. I hope that you will pass the thanks to all of your staff.

Diana Torregroza

---

Evi Lysik, Guest Service Manager, is yet another Naples Hilton employee who extends herself to guests as she carefully anticipates their needs. I was having difficulty accessing a writing program in the computer center and inquired at the front desk if anyone could be of assistance. Evi was summoned and immediately returned with me to resolve my questions. She was most patient in explaining the procedure to access the necessary program, and told me not to hesitate if I required her services in the future. I am a lifetime Marriott Platinum Honored Guest Member and have stayed at probably 200 properties in the U.S. and abroad over the past thirty years. I have had many fine experiences with Marriott employees, but my stays at Hilton properties have been limited. Yes, those enticing reward programs! This experience at the Naples property has convinced me that I need to investigate Hilton hotels for my future travels. I can tell you without hesitation that when going to Southwest Florida the only hotel that I would consider staying at is yours. Last by certainly not least, the individual who I consider to be the chief impetus for this level of service is Clark Wakefield Hill, General Manager. He has succeeded in acquiring a remarkable staff and has instilled in each and everyone a dedication to fulfill their duties flawlessly. I gratefully acknowledge him and his entire staff for the extraordinary job they do consistently on a daily basis. In closing, I encourage Hilton to formally recognize these employees for their hard work and dedication. They serve as models for all those working in the hospitality industry.

Denis J. Rinello

---

I am writing to you regarding a most enjoyable stay at the Hilton Naples Florida. Annette Daniel, Front Office Manager, warmly greeted me at check-in. She proceeded to inform me about the amenities of the property which are numerous, and encouraged me not to hesitate if the staff could assist me in any way. Her offer proved to be sincere and it certainly turned out to be genuine. Prior to making a reservation at the property, I phoned several times as I was not familiar with the area. Marco Island, Bonita Springs and other locations were under consideration, but simply names to me. Fortunately, Diane Cepaitis answered at the front desk and was the ultimate reason for my subsequent ten day stay. She patiently explained the locations of various places which I mentioned above, described the proximate beaches and notable sites. Diane informed me that the hotel had only six rooms with balconies, so she offered to block one out if I so wished. Diane extended herself beyond hotel personnel in her position and I knew then that the Naples Hilton was to be my destination. Concierge Hope Haworth went to great lengths to advise us on suitable restaurants. Within a short time of our first conversation, she immediately listed names, locations and phone numbers of those discussed. Hope is the most effective at performing her duties, and like her colleagues, makes that extra effort which makes guests feel welcome and appreciated. Hani Panter worked tirelessly in the fourth floor executive lounge. When a guest inquired if a particular newspaper was available, Hani sprinted down to the lobby, and within minutes provided a selection of them for reading. One only had to observe her briefly to determine that she is never idle and works diligently to meet the needs of all guest. Hani is a model employee for the hospitality industry. Darlene Boyle, Guest Services Supervisor, and Stephine Cifuentes at the front desk noticed that I appeared harried one evening when returning to the hotel. I told them that I was rushing to reach the executive lounge before 8 P.M. closing to use the microwave. They responded by informing me that there was one available nearby, and proceed to heat and wrap the item for me. Again, I consider this beyond what hotel employees need to do, but indicative of the professional pride exhibited by all working at this property.

---

Thank you for making our stay an enjoyable one with friendly service and a great staff. It is a great hotel with first class standards. Thank you!

Brian & Alice Muggleton

---

It was a pleasure to stay here, even with my kids. We enjoyed the swimming pool and took advantage of the beach package twice. Ms. Sifuentes from the front desk was always willing to help us with any questions. Everyone treated us with respect and a smile. The room was always clean when we arrived back after a long day.

Giovanni Cordero

 

 

 

 

Current Weather: